Terms of service

Terms of Service

Last updated: 20 Sept, 2026

1. About these Terms

Welcome to T.Crown London.

These Terms of Service (“Terms”) govern your access to and use of our website, online store and related services, including the purchase of products from us (collectively, the “Services”).

In these Terms, “T.Crown”, “we”, “us” and “our” refer to:

Trading name: T.Crown London
Email: infotcrownlondon@gmail.com
Telephone: +39 350 188 2782

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.

By accessing our website, creating an account or placing an order, you agree to these Terms. Please read them carefully before using the Services.

These Terms should be read together with our:

Privacy Policy: [INSERT LINK];
Returns & Refunds Policy: [INSERT LINK];
Shipping Policy: [INSERT LINK];
Cancellation Policy: [INSERT LINK];
Cookie Policy: [INSERT LINK].

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.

2. Eligibility and use of the Services

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order through our website.

You may use the Services only for lawful purposes and in accordance with these Terms.

When providing information to us, you confirm that the information is accurate, current and complete and that you are authorised to provide and use it.

You must not use the Services:

For any unlawful or fraudulent purpose;
To infringe our rights or the rights of another person;
To transmit viruses, malware or other harmful code;
To interfere with the security or operation of the website;
To collect information about other users without authorisation;
To send spam or other unsolicited communications;
To impersonate another person or misrepresent your identity;
To gain unauthorised access to any account, system or network;
To scrape, reproduce or commercially exploit the Services without our written permission.

We may suspend or restrict access to the Services where reasonably necessary to protect our business, customers, systems or legal rights.

3. Customer accounts

You may be able to create an account to manage orders or access certain features.

You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account. You must notify us promptly if you believe that your account has been accessed or used without authorisation.

You must not sell, transfer or allow another person to use your account.

We may suspend or close an account if we reasonably believe that it has been used fraudulently, unlawfully or in material breach of these Terms.

4. Product information

We take reasonable care to ensure that product descriptions, photographs, measurements, materials, colours and other information are accurate.

However, colours and appearance may vary slightly depending on lighting, photography and the screen or device used to view the product. As garments may be measured by hand, minor measurement variations may also occur.

These reasonable variations do not affect your statutory rights where a product is faulty, materially different from its description or otherwise not in conformity with the contract.

Product availability may change without notice. We may discontinue a product or limit the quantity available for purchase, provided this does not affect an order we have already accepted.

5. Placing an order

By placing an order, you are offering to purchase the selected products in accordance with these Terms.

After you place an order, we will send an order acknowledgement to the email address you provided. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding contract between you and T.Crown is formed when we send you an order confirmation confirming acceptance or when we dispatch the products, whichever occurs first.

Before submitting an order, you are responsible for checking the products, sizes, colours, quantities, delivery address and other order information.

Products purchased through our website are intended for personal use. You must not purchase products for commercial resale without our prior written permission.

6. Order acceptance and cancellation by us

We may decline or cancel an order before dispatch for legitimate reasons, including:

The product is unavailable;
Payment cannot be authorised;
The billing or delivery information is incomplete or incorrect;
We reasonably suspect fraud or unauthorised activity;
An applicable purchase restriction has been exceeded;
There is an obvious pricing or product-information error;
We cannot deliver to the requested address;
The order would breach applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.

We will contact you using the details provided with the order whenever reasonably possible.

7. Prices, taxes and payment

The price charged will be the price displayed at checkout when you submit the order, subject to correction of obvious errors.

For orders delivered within the United Kingdom, prices will include applicable taxes where required. Delivery charges and any other applicable costs will be clearly shown before you place the order.

For international orders, customs duties, import taxes or local charges may apply. Unless checkout expressly states that these charges are included, they are the responsibility of the customer. Any such charges are imposed by the destination country and are outside our control.

You must provide complete and accurate billing and payment information. By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payment may be processed by third-party payment providers. Their own terms and privacy notices may also apply.

8. Promotions and discount codes

Promotions and discount codes may be subject to separate conditions, including validity periods, product exclusions, minimum spending requirements and usage limits.

Unless otherwise stated:

Discount codes cannot be exchanged for cash;
Only one discount code may be used per order;
Discount codes cannot be applied retrospectively;
Promotions are subject to availability.

If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

Promotions do not affect your statutory rights.

9. Shipping and delivery

Available delivery methods, estimated delivery times and applicable charges will be shown at checkout or in our Shipping Policy.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date. We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to minimise their effect and keep you informed where appropriate.

We will deliver the order to the address provided at checkout. You are responsible for ensuring that the delivery information is complete and accurate.

For consumer orders, responsibility for the products and the risk of loss or damage pass to you when the products are delivered to you or to a person identified by you to receive them.

If you independently appoint a carrier that was not offered or arranged by us, risk may pass to you when the order is delivered to that carrier, to the extent permitted by applicable law.

Ownership of the products passes to you once we have received payment in full and the products have been delivered.

10. Returns, refunds and exchanges

Returns and refunds are governed by our Returns & Refunds Policy, available at [INSERT LINK].

For eligible online purchases, you may notify us that you wish to cancel and return the order within 14 days of receiving it. After notifying us, you must return the item within the period stated in our Returns & Refunds Policy.

Unless the product is faulty, damaged, incorrect or not as described, you will normally be responsible for return shipping costs.

Where required by law, an approved refund will include the price paid and the cost of our least expensive standard delivery option. Additional charges for express or premium delivery are not refundable beyond the equivalent standard delivery cost.

Nothing in these Terms or our Returns & Refunds Policy limits your rights where a product is faulty, damaged, incorrect, not as described or otherwise not in conformity with the contract.

11. Cancelling or changing an order

If you wish to cancel or change an order before dispatch, contact us as soon as possible at infotcrownlondon@gmail.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or stopped once processing has begun.

If an order has already been dispatched, you may exercise any applicable return or cancellation rights in accordance with our Returns & Refunds Policy and applicable consumer law.

12. Intellectual property

The website and its content—including the T.Crown name, logos, product names, photographs, videos, graphics, text, designs, layouts and other materials—are owned by or licensed to T.Crown and are protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the website for personal, non-commercial shopping purposes.

Without our prior written permission, you must not:

Copy, reproduce, modify or distribute website content;
Use our trademarks, branding or product imagery;
Create derivative works from our content;
Use our content for commercial, advertising or resale purposes;
Remove copyright, trademark or ownership notices;
Use automated systems to extract or reproduce substantial parts of the website.

No intellectual property rights are transferred to you under these Terms.

13. Reviews and customer content

If you submit a review, photograph, comment, suggestion or other content to us (“Customer Content”), you confirm that:

You own the content or have permission to submit it;
The content is accurate and reflects your genuine experience;
The content does not infringe another person’s rights;
The content is not unlawful, defamatory, discriminatory, obscene, fraudulent or misleading;
You have disclosed any payment, gift or incentive received in connection with it.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and display Customer Content for operating, improving and promoting T.Crown and our products.

This licence does not transfer ownership of your Customer Content to us.

We may remove Customer Content where we reasonably believe it breaches these Terms or applicable law. We are not required to publish or retain submitted content.

14. Third-party services and links

The Services may include links to, integrations with or features provided by third parties, including payment providers, delivery companies, social media platforms and Shopify.

Third-party websites and services are governed by their own terms and privacy policies. We are not responsible for third-party content or services that are outside our reasonable control.

A link to a third-party website does not necessarily mean that we endorse it. You should review the relevant third party’s terms before using its services or making a transaction with it.

15. Shopify

Our store is hosted on Shopify’s ecommerce platform.

Products purchased through our store are sold by T.Crown, not by Shopify. T.Crown is responsible for the sales contract, order fulfilment, customer service, returns and compliance with applicable consumer law.

Shopify may process personal information and provide technical, hosting, payment or ecommerce functionality as described in our Privacy Policy and Shopify’s applicable privacy documentation.

Nothing in this section limits any rights you may have against another party under applicable law.

16. Privacy and cookies

We process personal information in accordance with our Privacy Policy, available at [INSERT LINK].

Our website may use cookies and similar technologies. Further information, including available consent controls, can be found in our Cookie Policy at [INSERT LINK].

By using the Services, you acknowledge that personal information may be processed by service providers acting on our behalf, including Shopify and payment, analytics, marketing and delivery providers.

Where personal information is transferred internationally, we will use the safeguards required by applicable data-protection law.

17. Website availability and errors

We aim to keep the website accurate, secure and available, but we cannot guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend, withdraw or restrict parts of the website for maintenance, security, technical or operational reasons.

If we discover an error in a product description, price, promotion, availability or delivery information, we may correct it. If the error affects an order you have already placed, we will contact you and give you the opportunity to confirm the order using the corrected information or cancel it for a full refund.

18. Our responsibility to consumers

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase, including loss of profit, revenue, business or commercial opportunity.

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of statutory rights relating to products;
Any other liability that cannot lawfully be excluded or limited.

The Services and products are provided subject to all warranties, conditions and rights that apply under consumer law. Nothing in these Terms excludes or restricts those protections.

19. Events outside our control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, such as natural disasters, extreme weather, transport disruption, customs delays, industrial action, war, civil unrest, government action, public-health emergencies, telecommunications failures or major failures affecting third-party systems.

If such an event materially affects an accepted order, we will contact you where reasonably possible and take reasonable steps to reduce the disruption. Your statutory cancellation and refund rights remain unaffected.

20. Suspension and termination

You may stop using the Services at any time.

We may suspend or terminate your access where you materially breach these Terms, use the Services unlawfully or fraudulently, or create a security risk.

Termination does not affect rights or obligations that arose before termination. Provisions concerning intellectual property, liability, governing law and any provisions intended by their nature to survive will continue to apply.

21. Changes to these Terms

We may update these Terms to reflect changes to our Services, business practices or applicable law.

The current version will be published on this page with its effective date. Changes will not apply retrospectively to orders already accepted unless required by law or expressly agreed with you.

Where legally required, we will provide reasonable notice of material changes.

22. Severability and waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect. The affected provision will apply only to the maximum extent legally permitted.

If we delay or fail to enforce a right, this does not mean that we have waived that right.

23. Entire agreement

These Terms and the policies expressly incorporated into them form the agreement between you and T.Crown concerning your use of the Services and purchases made through our website.

Nothing in this section excludes liability for fraud or prevents you from relying on rights provided by applicable consumer law.

24. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection provided by the laws of the country in which you habitually reside.

You may bring proceedings in the courts that have jurisdiction under applicable consumer law. Customers living in England or Wales may bring proceedings in the courts of England and Wales. Customers living in Scotland or Northern Ireland may also bring proceedings in their local courts where applicable.

Before starting formal proceedings, we encourage you to contact us so that we can try to resolve the issue directly.